Pancho's Update their dated POS

Pancho's Mexican Villa Restaurant update their dated POS system with OrderMate. 

We have partnered with the team at Pancho’s Mexican Villa Restaurant for many years and when they approached us seeking to upgrade their dated POS system, we were very excited and ready for the challenge. Their main goal was to be able to access a robust POS system that could handle multiple combos such as discounts, loyalty programs and software integrations while maintaining a speed of service that they have become well known for.

SOLUTION

We met with the team at Pancho's several times to identify the main objectives from their outgoing system. These included:

• Fast, reliable and accurate orders every time.
• Multiple promotions running at the same time to accommodate the family first nature of the venue.
• Local support provided by a WA team that knows their business.
• Custom receipts for their customers.

The reputation that Pancho's restaurant already has for quick service meant there was no room for error when we installed the new POS System. 21st's dedicated team of Tech's made sure that the restaurant's new Australian designed POS system was ready to go as soon as it was rolled out to the staff.

There is a lot of detail in their restaurant menu with different dishes having different options. Therefore we had to ensure that absolutely all bases were covered before the system went live.

OUTCOME

A fantastic result for a super busy restaurant and nothing but high praise for the team who undertook the design and installation of this system.

“We have had the system in for a week and we have not had one single wrong order since it's been installed.”
- Neil from Pancho's